If you’ve recently received an in-app message informing you that the Dexcom app no longer working on this device, you may be wondering what’s going on. Starting 2024, Dexcom has reached an understanding to disable some phones, and therefore the G6 application is going to be incompatible with some of the phones. This change has made many users worried how they reconcile their use of the Continuous Glucose Monitoring (CGM) system.
First of all, let me say that this decision applies to making the best experience for our users and to maintain the essence and quality of our Dexcom G6 CGM system. Since it is with the development of new technology as well as new gadgets this has become difficult to support older models of phones while at the same time improving performance.
Understanding the Reasons Behind the Change
This action of Dexcom is due to the fact that they want to stick to their goal of making the best CGM for the users, and thus such phones have to be removed. As new phones are released and operating systems are updated, it becomes more difficult to guarantee that the Dexcom app no longer working on this device will function seamlessly on all devices.
However, by targeting a list of compatible phones, Dexcom can spend resources fulfilling the app’s potential and providing optimal support for users. This approach enables the company to tackle any problems in a better way and to deploy upgrades and enhancements much faster.
Finding a Compatible Phone or Alternative Solution
If you’ve received the message that the Dexcom app no longer working on this device, your first step should be to check the list of compatible phones at www.dexcom.com/compatibility/dexcom-g6-app. The following is a list of verified iOS and Android devices that have been tried and proven to support the operation of this G6 app.
If your current phone is not in the above list, then it is high time you change your device for a compatible phone. Despite this, it always helpful to make sure that you can continue to use the CGM system of your choice and continue to get accurate glucose readings.
Using a Dexcom Receiver as an Alternative
Besides replacing the phone to a compatible one, you also can use Dexcom receiver instead of the app. The receiver is a small specialized gadget that shows your CGM information and also signals when your glucose levels are high or low.
If you would prefer a receiver rather than the app, or, if you can’t change your phone at the present time, please go to www.dexcom.com/en-us/contact and contact with Dexcom’s Technical Support team for further information and, if needed, to order the receiver.
Ensuring a Smooth Transition
To minimize any disruption to your CGM experience, it’s essential to plan ahead and take action as soon as possible if you’ve received the “Dexcom app no longer working on this device” message. No matter which way you go – if you choose to change the phone or put a Dexcom receiver – you have to consider the fact that you need a proper method of sugar level monitoring and receiving the alerts.
If you experience any problems during the process of transition then feel free to contact Dexcom’s Technical Support. They can offer you some advice with decisions and clarify any questions connected with your CGM system.
The Future of Dexcom Compatibility
What will happen in the future Now, due to the development, innovation and growth in technology, it may be a possibility that Dexcom might again in the future be faced with similar actions in order to capture the best experiences together with the users in order meet the maximum level of accuracy and consistently reliable CGM systems.
You must also make it your responsibility to note such compatibility issues and work very hard to get the best solution to always have all the tools that can help you to control diabetes. Whether you choose to use the Dexcom app no longer working on this device or a dedicated receiver, the most important thing is to find a solution that works best for you and your lifestyle.
